AAA Northeast is one of the largest and most innovative membership organizations in North America.It is a multi-business organization comprising more than 60 locations in a six-state area.We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training.AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation.We have a unique organizational model and many of our businesses are the largest and most sought after in their industries.AAA Northeast employees help and serve as a way of life.

Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us.In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.



JOB PURPOSE:

This position is responsible for providing safe and best in class roadside service solutions for AAA members and to ensure positive member experiences in a Battery vehicle.Battery Service Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival).They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, flat tire replacement, vehicle entries and other related services.They test all batteries; install and replace batteries as needed; provide road side diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues.Battery Service Technicians achieve club performance standards for go rates and membership satisfaction.

This position is also responsible for providing safe and world class on-the-go roadside service solutions for AAA members and to ensure positive member experiences in a Battery Service Vehicle, while achieving performance standards and member satisfaction rates.



QUALIFICATIONS:

Must be at least 21 years old with High School Education, GED At least one year post secondary training or experience in automotive mechanics and familiarity of electrical troubleshooting, i.e.battery, starting and charging systems is preferred.Exceptional customer service skills are essential.Must have a valid driver's license issued by only one state or jurisdiction.

Must have an excellent driving record and satisfactorily pass criminal background and motor vehicle record checks during pre-hire screening, and must be maintained as a current employee.Must meet all physical qualifications per DOT guidelines, and be able to obtain and maintain a minimum of one year DOT card pre-hire and as a current employee.Ability to operate a variety of automotive diagnostic equipment and tools, interpret results and perform minor roadside repairs.

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Associated topics: automotive, customer service, field service technician, machine repair, maintenance, maintenance mechanic, maintenance technician, mechanical, millwright, upgrade

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